FCP Euro

1 2 reviews

FCP Euro Reviews & Product Details

Explore 2 reviews for FCP Euro to learn more and compare them to other stores. FCP Euro has a current rating of 1 stars, and the latest review was submitted on March 14th, 2023

FCP Euro Details

Automotive Auto parts

Website
fcpeuro.com

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FCP Euro Reviews And Questions

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2 of 2 Reviews

John Doe

Gary Meyer II at May 10, 2022 0

They screw up and I get stuck with shipping

After ordering a front brake kit for my daughter’s e90 BMW, fcpeuro sent me a rear brake kit. They’ll take a look at my return AFTER I pay to have it shipped back to them. I do understand the difference of front and rear!

John Doe

Ian Spahr at Mar 14, 2023 0

Paid for next day delivery, got bad customer service and no next day delivery.

Paid for next day delivery, order was placed before the shipping cut off time, and the order was not shipped. Customer service was a robot or someone just blindly copy and pasting a script response. Nobody has reached out to explain what the status of my order is or anything. I will make sure to avoid this company from here on out. Thanks Andrea P, Customer Service Quality Program Lead, for not having any answers in regards to this and hanging up the phone on me as well. And thank you Shane for tip toeing around every question I asked in regards to what happened with "I don't know, that's not true, I am going to have to disconnect this call." until I mentioned putting you in the 1 star review, then suddenly you wanted to try and answer those questions. Bad customer service, bad inventory management, and bad attention to basics. If an order is paid for with Next Day Delivery, the replacement should be as well. And if you don't have the inventory/it isn't going to arrive on time, you should contact the customer, not stay silent and hope they don't notice.